Welcome to our Essence of Loyalty Program We are glad to present you our Essence of Loyalty program. When you visit one of our hotels or one of our Papa & Mama restaurants, your loyalty card accumulates bonus points. These bonus points can be redeemed at either our hotels or restaurants. When you use your loyalty card you are verified as taking part in our loyalty program. When you visit one of hotels or restaurants, you can fill out a free application to become a member of our loyalty program. The process is fast and easy, you just complete a questionnaire from one of our managers. Once you have submitted your application our staff will process your request and activate your card within one business week. The process to redeem your points at one of locations is also simple; just provide your card to one of our service staff prior to paying your bill. When you are a member of our Essence of Loyalty program, you will earn 1 UAH for each “unit of currency” spent on our services or products and when you redeem your points 1 UAH is deducted per “unit of currency” You can get as high as 15% of the total bill amount in bonus points, depending on the amount. We look forward to having you as a member of our Essence of Loyalty family. For more details please see one of our managers.


Can I transfer bonuses into currency? -Transferring bonus points into cash or sending bonus points to another member or another loyalty card is not available If I redeem my bonus points to pay my bill will I still learn points for that bill total? -To realize bonus points, you need to pay the bill in full and the original amount.  When paying with redeemed bonus points, you will not accumulate more points.  Additional bonus points are only accumulated when paying with cash or credit card. What if I lose my Essence of Loyalty card? -If you lose your card, please ask any of our hotel or restaurant managers for a replacement card. How soon are bonus points available after a purchase? -Bonus points activate the next business day your purchase.



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Loyalty program

Welcome to our Essence of Loyalty Program We are glad to present you our Essence of Loyalty program. When you visit one of our hotels or one of our Papa & Mama restaurants, your loyalty card accumulates bonus points. These bonus points can be redeemed at either our hotels or restaurants. When you use your loyalty card you are verified as taking part in our loyalty program. When you visit one of hotels or restaurants, you can fill out a free application to become a member of our loyalty program. The process is fast and easy, you just complete a questionnaire from one of our managers. Once you have submitted your application our staff will process your request and activate your card within one business week. The process to redeem your points at one of locations is also simple; just provide your card to one of our service staff prior to paying your bill. When you are a member of our Essence of Loyalty program, you will earn 1 UAH for each “unit of currency” spent on our services or products and when you redeem your points 1 UAH is deducted per “unit of currency” You can get as high as 15% of the total bill amount in bonus points, depending on the amount. We look forward to having you as a member of our Essence of Loyalty family. For more details please see one of our managers.


Can I transfer bonuses into currency? -Transferring bonus points into cash or sending bonus points to another member or another loyalty card is not available If I redeem my bonus points to pay my bill will I still learn points for that bill total? -To realize bonus points, you need to pay the bill in full and the original amount.  When paying with redeemed bonus points, you will not accumulate more points.  Additional bonus points are only accumulated when paying with cash or credit card. What if I lose my Essence of Loyalty card? -If you lose your card, please ask any of our hotel or restaurant managers for a replacement card. How soon are bonus points available after a purchase? -Bonus points activate the next business day your purchase.



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